Delivery & Returns
There are 2 ways you can arrange your delivery:
Online: find your products on the website, add them to your cart and choose to buy for home delivery. Then go through our quick and easy checkout process.
By phone: call 0121 233 1846 between 8:30am and 4pm, Monday - Saturday, 10:00am to 2pm Sunday.
The delivery address must match the registered debit / credit card address.
Most of the items featured on the website are manufactured to your specific requirements, rather than being mass produced and available 'off the shelf'.
This means that manufacturing times and order completion times can vary. See individual items for estimated completion times.
Collect in Store
If you would prefer to collect an item in store just come in and see us. If you want to contact us for any reason phone us on 0121 233 1846 or email email@example.com The showroom is open Monday- Friday 9:30am - 3:50pm, Saturday 9:30am - 4:10pm, Sunday 10:30am - 2pm.
Proof of identity may be requested for store collection if the payment transaction was made online.
Distance Selling Regulations
Having placed an order via the internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund within 7 days of delivery.
To cancel, you can call 0121 233 1846, email firstname.lastname@example.org or write to us at Newey's Jewellers Ltd, 118 Vyse Street, Birmingham, B18 6LP.
Item(s) may also be returned to the Newey's showroom in person - just email or telephone in advance to make an appointment.
If you have an Internet order query, please email email@example.com or telephone 0121 233 1846 (for security and training purposes, telephone calls may be recorded or monitored).
We're committed to selling jewellery of the highest quality but we understand that, for one reason or another, there may be a time when you need to return something you've bought. Firstly, check your item as soon as it is delivered and notify us immediately if there is any aspect of our goods and services with which you are not entirely satisfied. Always keep the receipts and other documentation for future queries.
Most items are covered by our 14-day money-back guarantee; return them to us unworn, in their original condition and in their original box and packaging. You must include all documentation, which includes valuations and diamond certificates. Please email firstname.lastname@example.org or phone us on 0121 233 1846 to notify us of your intention.
On delivery we will assess the item(s) to ensure that they have not been worn, damaged, resized, personalised or altered in any way. Personalised means the addition of engraved messages, designs, patterns and textured finishes, and the adding of further gem stones or diamonds to the original item. Earrings, bespoke handmade and cad cam orders are not covered in the 14-day money-back guarantee.
A Fault with the Item on Delivery
Notify us immediately of any fault or problem with an item on 0121 233 1846 or email@example.com. If you post it back to us with your proof of purchase, we'll give you a replacement or a refund.
A Fault with the Item After it's Been Worn
If you've had the product for up to 1 year and it has suffered a material defect, we'll repair the product or, if that's not possible, give you a replacement (or, if that's not possible, a refund). Jewellery, by its nature, is delicate and will suffer wear and tear. The 1-year guarantee covers a material defect or fault in its manufacture, but it does not cover wear and tear.
This does not affect your statutory rights.
Wear and Tear
Although wear and tear are not covered under a statutory one year guarantee we can still offer repairs and servicing. The most common repairs are re-tipping claws and tightening settings. Both happen when a item has been accidentally caught or knocked or been worn down with age. You are always welcome to return an item, with the receipt, either in person or by post so that we can carry out the repairs. We will endeavour to carry out this repair as quickly as possible, but it will depend on the amount of damage and how busy the workshop is. Most insurance companies do not cover for wear and tear, and some ask for the stone set items to be 'checked over' every year to ensure the settings/claws are strong and the stones tight. We can carry out an inspection of your item in the future and provide documentation for your insurance company, if this is necessary, this service is £25.The costs to repair damage and to build up worn items will vary, and we will give you a quote before proceeding. If repairs are returned to you by post there will be a £10.00 postage charge.
It is your responsibility to provide the correct finger size when placing an order. We understand that certain romantic events require an element of surprise and ascertaining the finger size might spoil this - in these circumstances, please inform us in advance as there are certain ring styles, due to the nature of their settings, that cannot be resized. If you find on delivery that the size is wrong, send the item back to us or visit in person and we will endeavour to re-size it while you wait. You must return a re-size with the receipt. Unless an item has to be pieced, new purchase re-sizings are free of charge. If re-sizings are posted back to you there will be a £10.00 postage charge.
If the ring requires re-sizing in years to come, we can still adjust the size but a charge may be incurred if the item needs piece-sizing, or if additional tipping and stone tightening is required.