Last updated: 11 November 2026
These conditions apply to everything you buy from Newey's Jewellers, whether online at www.neweysjewellers.co.uk, by phone, by email or in our showroom. Please read them before you place an order. They do not affect your statutory rights as a consumer.
1. About us
Newey's Jewellers is the trading name of Neweys Jewellers Ltd, a company registered in England and Wales (company number 06367246). VAT number GB 110 231 057. Our registered office, showroom and workshop are at 118 Vyse Street, Jewellery Quarter, Birmingham, England, B18 6LP.
Phone: 0121 233 1846
Email: sales@neweysjewellers.co.uk
2. Your order and our contract with you
2.1 When you place an order we will email you to acknowledge it. This does not mean we have accepted it. Our acceptance takes place when we email you to confirm your order has been accepted or dispatched, and that is when the contract between you and us is formed.
2.2 We may decline an order, for example if an item is out of stock, if we cannot verify your payment or delivery details, or if there is an error in the price or description. If we decline your order after you have paid, we will refund you in full.
2.3 We sell to consumers in the United Kingdom only, and we deliver to UK addresses only.
3. Our products
3.1 We take care to show our jewellery accurately. Photographs may be enlarged to show detail, and colours can vary slightly between screens. Natural gemstones and diamonds each have their own characteristics, so the stone you receive may differ slightly in appearance from the one pictured while matching the specification described.
3.2 Where a diamond is described as lab-grown, it is a laboratory-grown diamond. Where we supply a grading certificate (for example GIA or IGI), it forms part of the item and must be returned with it if you return the item.
3.3 Precious metal items above the legal weight thresholds are hallmarked by a UK Assay Office, as explained in our Dealer's Notice.
3.4 Weights, measurements and ring sizes are given as accurately as possible and may vary within normal manufacturing tolerances.
4. Prices and payment
4.1 All prices are in pounds sterling and include VAT at the current rate. Any delivery charge is shown at checkout before you pay.
4.2 If we discover an error in the price of an item you have ordered, we will contact you before dispatch. You can choose to buy at the correct price or cancel the order for a full refund. We are not obliged to supply an item at an obviously incorrect price.
4.3 We accept major credit and debit cards and the other payment methods shown at checkout, and bank transfer by arrangement. Payment is taken when you place your order, and goods are dispatched once we have received cleared funds. We do not see or store your full card details.
4.4 Where a pay-later or instalment option is offered at checkout, it is provided by a third-party lender under their own terms.
5. Delivery and collection
5.1 We deliver within the UK by Royal Mail Special Delivery or another tracked and insured service. Someone must be available to sign for the parcel. Items are sent in plain, secure packaging. Current delivery options and charges are shown on our Delivery & Shipping page.
5.2 For security, we may only deliver to the billing address of the payment card used, or to an address we have verified with you.
5.3 In-stock items are normally dispatched within 1 to 3 working days. Many of our pieces are made or finished to order; where this applies, the product page or your order confirmation will give an estimated timescale, and we will keep you updated. Orders placed at weekends or on bank holidays are processed on the next working day.
5.4 If a parcel cannot be delivered, Royal Mail will normally hold it at the local delivery office for a limited time. If it is returned to us, we may charge for re-delivery.
5.5 You can choose to collect your order from our Vyse Street showroom. We may ask for photo ID and the payment card used.
5.6 The item is your responsibility once it has been delivered to you or collected by you. Ownership passes to you once we have received payment in full.
5.7 Please check your order when it arrives and tell us within 48 hours if anything is damaged or missing.
6. Returns, refunds and exchanges
6.1 Refunds. You can return an item for a full refund within 14 days of purchase. For orders delivered to you, the 14 days start the day after you receive your parcel, in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This applies to purchases made online, by phone, by email or in our showroom.
6.2 Exchanges. You can exchange an unworn item, as new and with proof of purchase, within 30 days of purchase. After the 14-day refund period we offer an exchange but not a refund, unless the item is faulty. Any price difference will be charged or refunded.
6.3 How to return. Bring the item and your proof of purchase to our showroom, or contact us first by emailing sales@neweysjewellers.co.uk or calling 0121 233 1846 to arrange a postal return. Send postal returns fully insured by a tracked, signed-for service and keep proof of posting; we are not responsible for items lost in transit. Unless the item is faulty, you pay the cost of returning it. You can use the model cancellation form below, but you do not have to.
6.4 Condition. Items must be returned unworn and in their original condition, with all packaging, documentation (including any valuation or diamond certificate) and labels intact. Earrings must have their hygiene seals intact, and cleaning products must be unopened. If an item comes back worn, damaged, resized or altered, we may refuse the return or reduce your refund to reflect the loss in value.
6.5 Your refund. Once we have received and inspected the item, we will refund the price you paid to your original payment method within 5 to 10 working days. For online orders the refund includes the standard delivery charge.
6.6 Exceptions. We cannot accept returns or exchanges of:
- items engraved, personalised, sized, altered, made to order or made bespoke for you, including engagement rings and wedding bands that have been sized, engraved or made to your specification, and rings designed in our online ring builder;
- earrings for pierced ears and other items supplied with a hygiene seal, once that seal has been removed or broken, and body piercing jewellery.
Your rights if an item is faulty (section 7) still apply to these items. Full details are on our Returns & Refunds page.
Model cancellation form
To: Neweys Jewellers Ltd, 118 Vyse Street, Birmingham, B18 6LP. Email: sales@neweysjewellers.co.uk
I hereby give notice that I cancel my contract of sale of the following goods: [item]
Ordered on / received on: [dates]
Order number: [number]
Name: [your name]
Address: [your address]
Signature (if sent on paper) and date: [ ]
7. If something is wrong with your item
7.1 We are required by law to provide goods that are as described, fit for purpose and of satisfactory quality. Under the Consumer Rights Act 2015:
- up to 30 days after delivery, if your item is faulty you can get an immediate refund;
- up to six months, if your item cannot be repaired or replaced, you are entitled to a full refund in most cases;
- up to six years, if your item does not last a reasonable length of time you may be entitled to some money back.
7.2 If we confirm a manufacturing fault, we will repair the item, replace it or give you a full refund, at no cost to you. We guarantee our jewellery against defects in materials and manufacture for 12 months from purchase, in addition to your legal rights.
7.3 Neither your legal rights nor our guarantee cover normal wear and tear, accidental damage, loss of stones caused by knocks or impact, or damage caused by neglect, misuse, chemicals, or repairs or alterations carried out by someone else. Fine jewellery needs regular care, and claws and settings should be checked at least once a year. Our workshop can check, repair and service your jewellery; we will always quote before carrying out chargeable work.
7.4 If you think your item is faulty, please contact us before sending it back so we can arrange the return. We will cover reasonable return costs for faulty items.
8. Ring sizing
8.1 Please make sure you order the correct size. If you are unsure, use our ring size guide, visit us to be measured, or call us for advice.
8.2 Many of our rings can be resized after purchase. Some designs, such as full eternity rings and certain settings, cannot be resized or can only be adjusted within limits. A ring resized at your request can no longer be returned or exchanged (see 6.6). Our current resizing terms and charges are shown on our Returns & Refunds page.
9. Bespoke commissions
9.1 For bespoke and made-to-order pieces we will confirm the design, specification, price, any deposit and the expected timescale in writing before work begins. We will ask you to approve the design (for example a sketch or CAD render) before your piece goes into production.
9.2 Because bespoke pieces are made to your specification, they cannot be returned or exchanged unless faulty. If you cancel after work has started, we may keep a reasonable amount to cover work done and materials bought for your piece, and we will refund the balance of anything you have paid.
9.3 Timescales are estimates, as hand-made work and stone sourcing can vary. We will keep you informed, and if there is a significant delay you may cancel and receive a refund of any money paid for work not yet done.
10. Valuations and other services
10.1 Valuations are carried out for insurance replacement purposes and reflect our professional opinion of the retail replacement cost at the date of the valuation. They are not an offer to buy. Current prices and turnaround times are shown on our Jewellery Valuations page.
10.2 Items left with us for valuation, repair or other services are held at our risk while in our care. Please collect them promptly when we tell you they are ready.
11. Our liability to you
11.1 If we fail to comply with these conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable.
11.2 We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the goods.
11.3 We only supply goods for domestic and private use. We have no liability to you for any loss of profit, loss of business or business interruption.
12. Your personal information
We use your personal information only as set out in our Privacy Policy and Cookie Policy.
13. Complaints
If you are unhappy with anything, please contact us first at sales@neweysjewellers.co.uk or on 0121 233 1846 and we will do our best to put it right quickly.
14. Other important terms
14.1 We may update these conditions from time to time. The version in force when you place your order applies to that order.
14.2 If a court finds part of these conditions unlawful, the rest will continue in force.
14.3 These conditions are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.