Refund policy

We want you to love what you buy from Newey's. If you change your mind, you can return an item for a full refund within 14 days, or exchange it within 30 days, whether you bought it online or in our showroom.

Refunds

  • You can return an item for a 100% refund within 14 days of purchase. For orders delivered to you, the 14 days start the day after you receive your parcel.
  • The item must be in its original condition, unworn, with all packaging, documentation (including any valuation or diamond certificate) and labels intact.
  • Earrings must be returned with their hygiene seals intact. Cleaning products must be unopened, with the tamper protection unbroken.
  • Once we have received and inspected your return, we'll refund you to your original payment method within 5 to 10 working days. For online orders, the refund includes the standard delivery charge you paid.

Exchanges

  • You can exchange an item within 30 days of purchase.
  • It must be as new and unworn, with proof of purchase.
  • After the 14-day refund period we can offer an exchange, but not a refund, unless the item is faulty.
  • If your new choice costs more or less, we'll take or refund the difference.

How to return or exchange

In the showroom. Bring the item and your proof of purchase to 118 Vyse Street, Jewellery Quarter, Birmingham, B18 6LP. We're open Monday to Friday 9:30am to 4:30pm, Saturday 10:00am to 4:30pm and Sunday 10:30am to 3:00pm.

By post. Please email sales@neweysjewellers.co.uk or call 0121 233 1846 first, with your order number, so we can confirm your return. Send it fully insured using a tracked, signed-for service such as Royal Mail Special Delivery, and keep your proof of posting, as we can't be responsible for items lost in transit. Return postage is paid by you unless the item is faulty.

Faulty or damaged items

If you think your item is faulty, contact us straight away. If we confirm a manufacturing fault, we'll repair it, replace it or give you a full refund, at no cost to you. This doesn't affect your legal rights under the Consumer Rights Act 2015.

Damage caused by accident, neglect or misuse isn't covered, but our workshop can usually repair it for a charge. We'll always give you a quote first.

Engraved, sized and bespoke items

We can't accept returns or exchanges of items that have been engraved, personalised, sized, altered, made to order or made bespoke for you. This includes engagement rings and wedding bands that have been sized, engraved or made to your specification, and rings designed in our online ring builder. These are final sale unless faulty. Body piercing jewellery can't be returned for hygiene reasons.

Repairs and resizing

  • Resizing a new purchase is free unless the ring needs piecing. Some styles, such as full eternity rings, can't be resized.
  • Insurance inspection: we can check your piece and provide documentation for your insurer for £25.
  • Return postage for repairs and resizes we post back to you is £18.

Contact us

Phone: 0121 233 1846
Email: sales@neweysjewellers.co.uk
Showroom: 118 Vyse Street, Jewellery Quarter, Birmingham, B18 6LP

Neweys Jewellers Ltd · Company number 06367246 · VAT number GB 110 231 057

Full terms are in our Conditions of Sale. For delivery details, see Delivery & Shipping.