Every order is sent fully insured by Royal Mail Special Delivery and signed for on arrival, or you can collect it free from our Vyse Street showroom.
Delivery options
| Option | Cost | When |
|---|---|---|
| Royal Mail Special Delivery, tracked and signed for | £20 | Next working day after dispatch, by 1pm |
| Collect from our showroom, 118 Vyse Street | Free | We'll email you when your order is ready |
We deliver to UK addresses only.
When your order is dispatched
- In stock: normally dispatched within 1 to 3 working days.
- Made for you: many of our pieces are made or finished to order in our workshop. The product page shows an estimated delivery date, and we'll confirm the timing when you order.
- Orders placed at weekends or on bank holidays are processed on the next working day.
You'll receive a tracking link by email as soon as your parcel is on its way.
Receiving your parcel
- Someone aged 18 or over must be at the address to sign for it.
- For security, we can only deliver to the billing address of the card used, or to an address we've verified with you.
- Parcels are sent in plain, discreet packaging, so no one can tell what's inside.
- If you're out, Royal Mail will leave a card and hold the parcel at your local delivery office for a limited time. If it comes back to us, we may charge to send it again.
- Please check your order when it arrives and tell us within 48 hours if anything is damaged or missing.
Collecting from the showroom
Choose "Collect from our Birmingham Showroom" at checkout and we'll email you when your order is ready. Please bring photo ID and the card you paid with.
118 Vyse Street, Jewellery Quarter, Birmingham, B18 6LP
Monday to Friday 9:30am to 4:30pm, Saturday 10:00am to 4:30pm, Sunday 10:30am to 3:00pm
Ordering by phone
Prefer to talk it through? Call us on 0121 233 1846 during opening hours and we'll take your order over the phone.
Need to send something back? See Returns & Refunds. Full terms are in our Conditions of Sale.