Accessibility Statement

Last updated: 12 November 2026

We want everyone to be able to find and buy jewellery from Newey's, online and in our showroom. This statement explains how accessible our website is, where we know it falls short, and how to get help.

How we've built this website

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. Our website is designed so that you can:

  • use it with a keyboard alone, with a visible focus outline on links and buttons
  • use it with screen readers such as VoiceOver, NVDA and JAWS, with page headings, labelled forms and descriptive links
  • zoom in up to 200% without text being cut off
  • read text with good colour contrast against its background
  • turn off animation using your device's "reduce motion" setting

Known limitations

We're working to improve these areas:

  • Online ring builder: our design-your-own engagement ring tool is provided by a specialist partner, and some of its controls may not work fully with a keyboard or screen reader.
  • Booking calendar and maps: our appointment booking (Microsoft Bookings) and Google Maps are embedded from other companies and follow their own accessibility standards.
  • Some images of older products may not yet have full text descriptions.
  • Some documents, such as the official Dealer's Notice PDF, may not be fully accessible to screen readers. We can explain them by phone or email instead.

If any part of the website stops you from doing something, please tell us and we'll help you another way, by phone, email or in person.

Visiting our showroom

If you need any help getting into or around our showroom at 118 Vyse Street, or would like a quieter time to visit, please call ahead on 0121 233 1846 and our team will make sure you're looked after. You can also book a private appointment.

Contact us

If you have difficulty using our website, need information in a different format, or want to report an accessibility problem:

We aim to respond within 2 working days.

Our commitment

We review the accessibility of our website regularly and fix problems as we find them. This statement was prepared on 12 November 2026 based on our own testing of the website.